Terms and Conditions
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Last updated: 13/09/2026
1. Identification
The TATONI online store is operated by:
TATONI — José Carvalho
Tax ID: 217524168
Rua Fernando de Almeida, n.º 6, 5B, 6-5B
Carnaxide, 2790-229 Lisbon, Portugal
Email: tatoniservice@gmail.com
Website: https://tatoni.co/
2. Purpose
These Terms and Conditions regulate the access and use of the TATONI website, as well as the purchase of products available through the online store.
By using the website or placing an order, the customer declares that they have read and accept these Terms and Conditions.
3. Products
TATONI sells clothing items and other products presented on the website.
Product images are for illustrative purposes only. There may be minor differences in color, texture, positioning, or finish due to screen characteristics, materials, and production processes.
Whenever a product is produced after an order is placed, this information will be displayed on the respective page or during the purchase process.
4. Orders
An order is considered submitted when the customer completes the checkout process and receives confirmation via the email provided.
TATONI reserves the right to contact the customer to confirm order details, payment, delivery, or product availability.
If it is not possible to produce or deliver an ordered item, the customer will be informed and may choose to be refunded the amounts paid or to find an agreed alternative solution.
5. Prices and payments
The prices displayed on the website are in euros and include legally applicable taxes, unless otherwise indicated.
Shipping costs, when applicable, will be shown before the order is finalised.
Different payment methods may be available, including bank card, MB WAY, PayPal, or other methods presented at checkout.
The order will only be processed after payment confirmation, where applicable.
6. Discounts and campaigns
Discounts and promotional campaigns are subject to the conditions presented on the website or in the corresponding promotional communication.
Unless expressly stated otherwise, discounts are not convertible into cash, cannot be combined with other campaigns, and may be limited to one use per customer.
TATONI may change or terminate promotional campaigns, without prejudice to the rights relating to orders already completed.
7. Production and delivery
Some products may be produced after order confirmation. In such cases, the total delivery time may include production time and shipping time.
The indicated deadlines are estimates, unless a specific date is expressly agreed upon.
TATONI is not responsible for delays attributable to carriers, incorrect or incomplete addresses, recipient absence, force majeure events, or other circumstances beyond its reasonable control.
The customer must provide a correct and complete delivery address.
8. Right of free resolution
For distance purchases, consumers generally have a 14-day period to withdraw from the contract without needing to state a reason.
The period starts from the date on which the consumer, or a third party indicated by them who is not the carrier, acquires physical possession of the product.
The exercise of this right must be communicated in writing to:
The customer must return the product within the applicable legal period after communicating the decision to withdraw.
Unless otherwise agreed or in the absence of prior information, the direct costs of return are borne by the customer.
The product must be returned in suitable condition. The consumer may inspect the item, but may be held liable for any depreciation resulting from handling that exceeds what is necessary to ascertain the nature, characteristics, and functioning of the product.
9. Exceptions to the right of free resolution
The right of free resolution does not apply, in particular, to products made to the consumer's specifications or clearly personalised, where the legal requirements for this exception are met.
The mere production of an item after an order, in itself, does not automatically exclude the right of free resolution.
10. Refunds
When legally due, the refund will be made within the maximum period provided for in the applicable legislation, typically up to 14 days after communication of the decision to withdraw.
TATONI may await receipt of the returned products or presentation of proof of their shipment, as permitted by law.
The refund will generally be made via the same payment method used for the purchase, unless expressly agreed otherwise.
Additional costs resulting from choosing a more expensive delivery method than the most economical standard method are not refundable.
11. Defective or incorrect products
This free resolution policy does not prejudice the consumer's legal rights in case of:
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Defective product;
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Product damaged during delivery;
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Product different from the one ordered;
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Production error;
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Lack of conformity with the description provided.
In these cases, the customer should contact TATONI via tatoniservice@gmail.com, indicating the order number and, whenever possible, attaching photographs of the problem.
Responsibility for lack of conformity will be handled under applicable law, including the legal regime for the guarantee of goods.
12. Intellectual property
All texts, images, logos, designs, graphic elements, trademarks, and content present on the website are the property of TATONI or used with authorisation.
Reproduction, distribution, modification, or commercial use of the content without prior written authorisation is prohibited.
13. Customer-submitted content
If the customer submits comments, photographs, reviews, or other content, they guarantee that they possess the necessary rights to submit them and that they do not infringe third-party rights.
TATONI is not obliged to publish content submitted by customers and may remove content that is illegal, offensive, abusive, or incompatible with the purpose of the website.
14. Privacy
The processing of personal data is carried out in accordance with TATONI's Privacy Policy, available at:
https://tatoni.co/pages/policies-privacy-policy
15. Links to third parties
The website may contain links to third-party websites or services. TATONI does not control and assumes no responsibility for the content, operation, or policies of these websites.
16. Complaints and dispute resolution
For any questions or complaints, the customer can contact TATONI via:
Consumers may also use the Complaints Book, where applicable, and resort to the competent Alternative Consumer Dispute Resolution entities.
Information on competent entities can be consulted on the Consumer Portal:
https://www consumidor.gov.pt/
The European ODR platform is no longer available, and therefore is not indicated in these Terms and Conditions.
17. Applicable law
These Terms and Conditions are governed by Portuguese law, without prejudice to the mandatory rights conferred on the consumer by applicable legislation.
18. Changes
TATONI may update these Terms and Conditions whenever necessary. The applicable version will be the one published on the website at the time of use or order placement, without prejudice to legally acquired rights.
19. Contacts
For clarifications, customer support, or exercise of rights, contact:
TATONI — José Carvalho
Rua Fernando de Almeida, n.º 6, 5B, 6-5B
Carnaxide, 2790-229 Lisbon, Portugal
Tax ID: 217524168
Email: tatoniservice@gmail.com
Website: https://tatoni.co/
