Terms and Conditions
1. Seller Identification
The Tatoni online store, available at [www.tatoni.co](https://www.tatoni.co), is operated by:
**Tatoni**
Tatoni
Tax ID: 217524168
Address: Rua Fernado de Almeida nº6 2790-229 Carnaxide
Email: tatoniservice@gmail.com
By using this website and making a purchase, the user accepts these Terms and Conditions.
2. Purpose
These Terms and Conditions regulate the access, navigation, and use of the Tatoni website, as well as the purchase and sale of the products available therein.
3. Products
Tatoni sells clothing and other items presented on the website.
We make every effort to ensure that descriptions, images, colors, sizes, and prices of products are presented as accurately as possible. However, slight variations may occur, particularly in product color, depending on the customer's screen or the characteristics of the production process.
Product availability is always subject to confirmation.
4. Prices
All prices shown on the website are in euros (€) and include VAT at the current legal rate, unless otherwise indicated.
Shipping costs, when applicable, are presented to the customer before the order is completed.
Tatoni reserves the right to change prices at any time. However, the price applicable to the order will always be the one in effect at the time of purchase confirmation.
5. Orders
To place an order, the customer must follow the purchase process available on the website and confirm that the provided data is correct and complete.
After completing the order, the customer will receive a confirmation email. This communication does not, by itself, guarantee definitive acceptance of the order, which may be refused in exceptional situations, including:
- product unavailability
- manifest error in price or description
- suspicion of fraud
- incorrect or incomplete billing or delivery details
6. Payment
Tatoni offers the payment methods indicated at the time of purchase.
The order will only be processed after confirmation of the respective payment.
7. Delivery and Shipping
Orders will be sent to the address provided by the customer during the purchase process.
The delivery times presented on the website are estimated and may vary depending on the carrier, destination, promotional periods, or circumstances beyond Tatoni's control.
Tatoni is not responsible for delays attributable to third parties, nor for incorrectly provided addresses by the customer.
8. Right of Free Resolution
Under the applicable legislation for distance contracts in the European Union, the consumer customer has the right to freely withdraw from the contract within 14 days from the date of receipt of the order, without needing to state any reason.
To exercise this right, the customer must contact Tatoni via email [Insert support email].
Returned items must be in the same condition as they were received, without signs of improper use, with tags and, whenever possible, in their original packaging.
Refunds will be issued after receipt and verification of the returned items, using the same payment method as the initial purchase, unless otherwise agreed.
If return costs are borne by the customer, this must be expressly indicated in the Return Policy and/or before the completion of the purchase.
9. Exclusions to the Right of Return
The right of free resolution may not apply, under legal terms, to clearly personalized products or those made according to customer specifications.
If Tatoni sells personalized products, this limitation will be clearly indicated on the respective product page.
10. Damaged, Defective or Incorrect Products
The customer must check the order upon receipt and contact Tatoni as soon as possible if any error, damage, or defect is detected in the received product.
In such situations, Tatoni will analyze the case and, when applicable, proceed with replacement, refund, or appropriate resolution of the situation, in accordance with legal terms.
11. Legal Warranty
Products sold by Tatoni benefit from the legally applicable warranties for consumer goods.
In case of non-conformity of the product, the consumer customer has the right to the remedies provided for in the legislation in force.
12. Website Use
The user undertakes to use the website responsibly, lawfully, and in accordance with these Terms and Conditions.
The use of the website for fraudulent, illicit, or harmful purposes to the rights and interests of Tatoni or third parties is prohibited.
#13. Intellectual Property
All content present on the website, including texts, images, graphics, logos, design, videos, and distinctive elements of the Tatoni brand, are the property of Tatoni or used with the authorization of their respective owners.
Reproduction, distribution, modification, or use of such content without prior written authorization is prohibited.
14. Personal Data
The processing of personal data carried out through the website is governed by Tatoni's Privacy Policy.
15. Limitation of Liability
Tatoni will not be liable for damages resulting from interference, interruptions, computer viruses, system failures, or other force majeure situations that temporarily prevent access, navigation, or functioning of the website.
Nothing in these Terms and Conditions excludes or limits consumer rights that are non-derogable under applicable law.
16. Changes to the Terms and Conditions
Tatoni reserves the right to change these Terms and Conditions at any time.
Changes take effect from their publication on the website and apply to uses and orders placed after that date.
17. Applicable Law and Dispute Resolution
These Terms and Conditions are governed by Portuguese law.
In case of a consumer dispute, the customer may resort to a legally competent alternative dispute resolution entity for consumer disputes.
If applicable, the updated list of alternative consumer dispute resolution entities is available at:
[https://www.consumidor.gov.pt](https://www.consumidor.gov.pt)
The European Commission provided an ODR platform, but you should confirm how you intend to mention this point on your site currently before including it.