Return policy

Last updated: 13/09/2026

1. Contact

To request a return, exchange or refund, please contact:

TATONI — José Carvalho
Rua Fernando de Almeida, n.º 6, 5B, 6-5B
Carnaxide, 2790-229 Lisbon, Portugal
Email: tatoniservice@gmail.com

Always include:

Name used for the order;
Order number;
Product to be returned;
Reason for contact;
Photographs, if there is a defect, damage or production error.

2. Right of withdrawal

For online purchases, consumers generally have 14 days to withdraw from the purchase without providing any justification.

The period starts from the day the consumer receives the product.

To exercise this right, you must send a clear communication to tatoniservice@gmail.com before the end of the legal period.

After communicating the decision, the product must be sent back within the applicable legal period.

3. Return conditions

The product must be returned:

In suitable condition;
Without damage caused by improper use;
With its accompanying accessories, where applicable;
Preferably in its original packaging, when available.

The consumer may try or inspect the product, but may be held liable for any diminished value resulting from handling other than what is necessary to ascertain its characteristics.

4. Made-to-order products

Some items may be produced after the order is placed.

Production after ordering does not automatically waive the right of withdrawal.

The exclusion of this right will only apply when the product has been manufactured according to consumer specifications or is clearly personalised, in accordance with legally established terms.

5. Promotional products

Products purchased on promotion are not automatically excluded from the right of withdrawal or legal warranty rights.

The same rules apply, unless there is a valid legal exception and this has been clearly communicated before purchase.

6. Return costs

Unless otherwise agreed, the direct costs of return are borne by the customer, provided that this information has been provided in advance.

When the return results from a TATONI error, a defective product, damage occurring before delivery to the consumer, or the sending of an incorrect item, the situation will be analysed and handled in accordance with the applicable legal rights.

7. Refunds

When a refund is due, it will be made within the applicable legal period, normally within 14 days after the communication of the decision to withdraw.

TATONI may wait for the receipt of the returned product or for proof of its dispatch.

The refund will generally be made by the same payment method used for the purchase.

8. Defective, damaged or incorrect products

If you receive a defective, damaged or different product from the one ordered, please contact us as soon as possible at tatoniservice@gmail.com.

Include photographs of the product, packaging and shipping label, where applicable.

TATONI will analyse the case and indicate the appropriate solution, which may include replacement, repair, price reduction or refund, in accordance with applicable legislation and the nature of the lack of conformity.

9. Legal warranty

New products benefit from the legal warranty of conformity applicable to movable goods, currently three years in Portugal, in accordance with current legislation.

This warranty does not cover damage resulting from incorrect use, accidents, abnormal wear and tear or alterations made by the customer that are not attributable to the product.

10. Exchanges

Exchanges depend on product availability and the nature of the request.

If a direct exchange is not possible, it may be necessary to return the product and place a new order.

11. Address

Do not send products for return without first receiving instructions from TATONI.

The company's legal address is:

TATONI — José Carvalho
Rua Fernando de Almeida, n.º 6, 5B, 6-5B
Carnaxide, 2790-229 Lisbon, Portugal

This address should not be used for returns without prior confirmation, as some products may be processed by logistics or production partners.